1. Introduction

Welcome to AL-RIESALAH EDUCATION (“we,” “our,” “us,” or the “Institute”). We are a registered online learning institute with the Government of Pakistan, providing high-quality tuition in Science subjects (Physics, Chemistry, Mathematics, Biology), English, and specialized online tuition for Muslim students globally.

We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://alriesalah.com], use our services, or interact with us.

By accessing our website and using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the site or use our services.

2. Information We Collect

We may collect the following types of information:

1. a) Personal Information You Provide Voluntarily:

• Registration and Enrollment: When you register for an account, enroll in a course, or contact us, we collect information such as:
  • Student/Parent/Guardian Full Name
  • Email Address
  • Phone Number
  • Student’s Age/Grade Level
  • Billing and Payment Information (processed securely by our third-party payment processors)
  • Country and Time Zone
  • Courses of Interest
  • For Muslim student programs, you may choose to provide additional information relevant to the curriculum.
• Communications: Records of your correspondence with us (email, contact forms, chat support).
• Content: Educational materials you submit, such as assignments, projects, or forum posts.

1. b) Information Collected Automatically:

• Usage Data: We automatically collect information about your interaction with our website and services. This includes your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to analyze trends, administer the website, track users’ movements around the site, and gather demographic information. You can control the use of cookies at your browser level.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To provide, schedule, and personalize our educational services and tutoring sessions.
• To process your transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you about course updates, schedule changes, promotional offers, and administrative messages.
• To provide customer support and respond to your inquiries.
• To improve our website, services, and user experience.
• To develop new products, services, features, and functionality.
• To monitor and analyze trends and usage for marketing and advertising purposes (with your consent where required by law).
• To comply with legal obligations as a registered entity in Pakistan.

4. Legal Basis for Processing (For EU/UK Users)

For users in the European Union and United Kingdom, we process your personal data on the following legal bases:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service.
• Consent: Where you have given us clear consent (e.g., for marketing communications).
• Legitimate Interests: For our legitimate business interests, such as improving our services and security, which do not override your fundamental rights.
• Legal Obligation: To comply with applicable laws.

5. How We Share and Disclose Your Information

We value your privacy. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information with:

• Instructors and Tutors: Necessary information (like your name and academic progress) is shared with our qualified teachers to facilitate your learning.
• Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), data analysis, email delivery, hosting services, and customer service. These parties are obligated to keep your information confidential.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. International Data Transfers

AL-RIESALAH EDUCATION operates globally. Your information may be transferred to and processed in countries other than your own, including Pakistan, where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes relying on adequacy decisions or implementing Standard Contractual Clauses approved by relevant authorities.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability: The right to access and receive a copy of your personal data.
• Rectification: The right to correct inaccurate or incomplete information.
• Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data.
• Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
• Objection to Processing: The right to object to our processing of your personal data.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [https://alriesalah.com]. We will respond to your request within a reasonable timeframe.

9. Children’s Privacy

Our services are intended for students of all ages, including children under the age of 13. We recognize the need to provide additional privacy protections for children.

• We collect personal information from children only with verifiable parental consent.
• Parents or guardians can review their child’s personal information, request its deletion, and refuse further collection or use of the information.
• If you believe we might have any information from or about a child under 13 without parental consent, please contact us immediately so we can take appropriate action.

10. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information, including encryption (SSL) for data in transit and secure servers for data at rest. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

AL-RIESALAH EDUCATION
[G 10/3, Islamabad, Pakistan]
Email: [info@alriesalah.com]
Phone: [+92-345-3060583]