1. Acceptance of Terms
By initiating a conversation with, subscribing to, or using the AL-RIESALAH EDUCATION official WhatsApp Business API service (the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this Service.
2. Description of Service
The Service allows students, parents, guardians, and prospective students to communicate with AL-RIESALAH EDUCATION for the following purposes:
Receiving important administrative announcements (e.g., schedule changes, fee deadlines).
Getting support for academic and technical queries.
Receiving information about courses, programs, and admissions.
Responding to surveys and providing feedback.
This Service is an optional, supplementary communication channel and does not replace official communication methods mandated by the institute for critical academic notices.
3. User Conduct and Acceptable Use
You agree to use the Service lawfully and only for its intended educational and administrative purposes. You are strictly prohibited from:
Harassment: Sending abusive, threatening, defamatory, obscene, or harassing messages.
Spam: Sending unsolicited promotional content or spam.
Impersonation: Impersonating another person, student, or representative of the institute.
Illegal Activities: Using the service for any illegal or fraudulent purpose.
Automated Systems: Using automated systems or bots to interact with the Service without our express permission.
Violating Security: Attempting to compromise the security or integrity of our systems.
4. Account and Number Security
To use this Service, you must have a valid WhatsApp account associated with your mobile phone number. You are responsible for maintaining the security of your own WhatsApp account and device. AL-RIESALAH EDUCATION is not liable for any breaches or issues originating from your personal account or device.
5. Intellectual Property
All content, materials, and information (including course materials, logos, and text) sent by AL-RIESALAH EDUCATION through the Service are the intellectual property of the institute or its licensors. You may not distribute, modify, transmit, or use our content for any public or commercial purpose without our prior written permission.
6. Messaging Terms & Opt-Out
Frequency: Message frequency varies based on your interactions and subscriptions (e.g., course updates, support threads).
Charges: Standard data and messaging rates from your mobile carrier may apply. We are not responsible for these charges.
How to Opt-Out: You can stop receiving promotional messages from us at any time by replying with the word “STOP”. To unsubscribe from all automated messages, reply with “STOP ALL”. For technical support, you may need to contact us via email.
7. Disclaimer of Warranties
The Service is provided on an “as-is” and “as-available” basis. While we strive for reliability, AL-RIESALAH EDUCATION does not guarantee that the Service will be uninterrupted, secure, or error-free. We are not responsible for delays or failures in delivery of messages caused by factors outside our control, including issues with the WhatsApp platform or your mobile network.
8. Limitation of Liability
To the fullest extent permitted by law, AL-RIESALAH EDUCATION and its employees and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service, including but not limited to errors, omissions, or interruptions in service.
9. Third-Party Services
This Service is built on the WhatsApp API, a service provided by Meta Platforms Inc. Your use of WhatsApp is governed by its own Terms of Service and Privacy Policy. We are not responsible for the operation, privacy practices, or content of the WhatsApp platform.
10. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the new terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Islamic Republic of Pakistan.
12. Contact Information
For any questions about these Terms of Service or to report misuse of the Service, please contact us at:
AL-RIESALAH EDUCATION
Email: info@alriesalah.com
Physical Address: Bock 60, B/3, Street# 19, House #03, Sector G 10/3, Islamabd, Pakistan